Rise Counselling: www.risecounselling.uk
These Terms & Conditions explain how this website is used, how information is handled, and the boundaries of responsibility. By using this website, you agree to the terms below.
If you have any questions, you can contact me at: 📧 info@risecounselling.uk
1. About Rise Counselling
This website is owned and operated by Rise Counselling – Victoria Peters, a counselling practice offering online and telephone counselling for adults in the UK.
Professional Memberships:
Registered Member of the British Association for Counselling and Psychotherapy (BACP)
Therapy is provided according to the BACP Ethical Framework.
2. Use of This Website
The information on this website is for general guidance only.
It is not a substitute for therapy, diagnosis, or crisis support.
You agree not to use this website for:
unlawful purposes
attempting to gain unauthorised access to systems
sending harmful or malicious content
3. Eligibility to Use Services
By contacting or booking with Rise Counselling, you confirm that:
you are over 18
you are seeking non-emergency therapeutic support
you understand that online/phone counselling is not suitable for crisis situations
If you are in crisis, please contact emergency services, NHS 111, or your local crisis team.
4. Therapy Agreement
Counselling sessions are governed by a separate Counselling Agreement, which outlines:
confidentiality
boundaries
cancellations
payment terms
how therapy works
data protection
You will receive this agreement before therapy begins.
5. Payment & Cancellations
Fees are listed on the website and may change with notice.
Standard sessions: paid by bank transfer before or immediately after each session
4-Session Starter Pack: paid upfront
Low-income blocks: paid upfront
If you need to cancel or reschedule, 24–48 hours’ notice is required.
Sessions cancelled after this period may be charged at the full fee.
6. Confidentiality
Counselling is confidential except in specific circumstances such as:
serious risk of harm
safeguarding
legal obligations
professional supervision (anonymised)
Full details are provided in the Counselling Agreement.
7. Limitation of Liability
While counselling aims to support your wellbeing, I cannot:
guarantee specific outcomes
provide emergency care
act as a substitute for medical treatment
This website and its content are offered “as is,” without warranties of accuracy or completeness.
8. External Links
This website may contain links to external websites.
Rise Counselling is not responsible for:
the content of external websites
the accuracy of external information
external privacy practices
9. Intellectual Property
All content, text, images, and materials on this website are owned by Rise Counselling unless otherwise stated.
You may not:
copy
reproduce
modify
distribute
any part of this website without permission.
10. Privacy & Data Protection
Rise Counselling adheres to:
UK GDPR
Data Protection Act 2018
PECR regulations
Your personal data is handled according to our Privacy Policy, which explains:
what data is collected
how it’s used
how it’s stored
your rights
how to make data requests
You can read it here: 👉 Privacy Policy
11. Cookies
This website may use cookies to help it function correctly.
Cookies may be used for:
remembering preferences
improving user experience
basic website analytics
security and performance
You can:
disable cookies via your browser settings
delete existing cookies
choose not to accept optional cookies
No personally identifiable information is collected through cookies unless you submit it through a form.
12. Disclaimer
The content on this website is for information purposes only.
It should not be considered:
medical advice
a crisis service
a therapeutic relationship
a substitute for therapy
If you're experiencing distress or thinking about harming yourself, contact:
NHS 111
Your GP
Emergency services
Samaritans (116 123)
13. Contact Forms
If you contact me through a form, the information is:
sent securely to my email
used only to respond to your enquiry
not added to any marketing list unless you opt in
stored temporarily by my website provider (standard practice)
You agree to provide accurate information when contacting me.
14. Changes to These Terms
These Terms & Conditions may be updated at any time.
Continued use of this website indicates acceptance of the latest version.
Last updated: 01/12/2025
15. Contact
If you have questions about these Terms & Conditions, you can contact me at: